Support

At GeniePlay Casino, we understand that smooth gameplay and hassle-free experiences are key to your enjoyment. That's why our dedicated support team is always at your service—friendly, approachable, and committed to resolving your queries swiftly, no matter the issue.

Get Instant Help With Live Chat

When you have a question that can't wait, our live chat option is your best bet. Available 24/7, you'll typically receive a response from our helpful and knowledgeable support agents within seconds. Whether it's about your account, depositing funds using payment options like Interac, Neteller, or Visa, or questions about our popular games such as Twin Spin Megaways Slots or Dead or Alive Slots, live chat ensures your gaming stays uninterrupted.

Email Support at Your Convenience

Prefer email? No worries! Drop our support team a message at support@genieplay.com, and we'll typically get back to you within just a couple of hours. Our friendly agents are experienced in handling all kinds of queries, from bonuses—including our exciting 100% up to $/€500 welcome bonus—to technical gameplay questions on slots like Starburst Slots or Divine Fortune Megaways Slots. Rest assured, your email will always receive careful attention and a thorough response.

Self-Help Resources at Your Fingertips

For quick answers, our comprehensive FAQ section is a great first stop. Here you'll find clear and easy-to-understand solutions to common issues regarding account verification, payment options like Pix or Zimpler, responsible gaming, and much more. It's the perfect place to solve minor hiccups fast and get back to enjoying your gaming.

Always Here, Always Ready

At GeniePlay Casino, your peace of mind is our top priority. Our support team is not only highly skilled but also genuinely committed to ensuring you have an enjoyable and secure gaming experience. Whatever your concern—be it gameplay mechanics, withdrawals, deposits, or navigating through our vast selection of premium games like Jack and the Beanstalk Slots or Football: Champions Cup Slots—we're here to help around the clock.

Feel free to reach out any time. We're always happy to assist and ensure your GeniePlay experience remains seamless and fun!